Hawk Crossing
Vintage Sewing Patterns

Placing Orders and Shopping Cart
No Minimum Order
Shopping Cart
International Orders
Shipping

Paying for Your Order
Contact Information
Guarantee & Sale's Policy
Shopping Cart Problems?


No Minimum Order
No minimum purchase is required.

Please Use the Shopping Cart
It is important to use the Shopping Cart. This eliminates a majority of the errors that can occur with phone or FAX orders. It is very easy to transpose a number or simply enter an incorrect Item Number.

You do not need to pay online or have a PayPal account to use the Shopping Cart. At checkout the button labeled "Send Order" will email the order to us without requesting payment information.

Using the Shopping Cart will assure you that your order is entered correctly and that your Shipping Address is correct.

Shopping Cart Problems
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30 Minute Limit The shopping cart will clear itself if there is no activity for thrity minutes. If you must stop ordering, checkout and pay for your order. You may then place an additional order and we will combine your orders and refund the additional shipping charges and apply your discount. Please place a note in the Special Instructions so we do not miss it.

There is a two hundred (200) item limit to the shopping cart. If you see this notice, checkout and pay for your order. Then continue to shop and complete the remainder of your order. I will then combine your orders and refund additional shipping charges and apply your discount.

International Orders
Please use the Shopping Cart to place your order. Global Priority shipping is automatically selected when you enter your country code. There is no delivery confirmation on International orders however, they are insured through a private insurance company. Since Global priority is determined by size and weight there is no way to to set up the Global Priority shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate.

If your country is not listed on the pull down list then there is no Global Priority shipping available to your address. Please contact me to see if we ship to your country before placing an order.

Shipping
US domestic shipments weighing thirteen (13) ounces or less are shipped USPS First Class. Orders weighing fourteen (14) ounces or more are shipped USPS Priority Mail. This is the default setting. If you package weighs 13oz or less (basically if the shipping cost is less than 7.20) and you would prefer to have it shipped priority there is a pull down menu for you to chose prioity shipping. All orders have delivery confirmation and are insured through a private insurance company.

Due to the fact that the US Postal system no longer offers small global mailers Canadian customers now have a separate shipping menu than US customers. The default is set to International First Class shipping. However, Canadian customers have the option of chosing Global Priority. There is no delivery confirmation on Canadian orders however, they are insured through a private insurance company. Since Global priority is determined by size and weight there is no way to set up the Global Priority shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate.

We have also added an option for express shipping. Since express mail is determined by size and weight there is no way to to set up the the express shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate. If you chose express shipping you are obviously in a hurry. So, please add your phone number to the order so that you can be contacted if there is a problem with the shipping rate.

Most packages will arrive within a week or two. However, there are occasions when a package will not take a direct route to its destination. For this reason I will not resend an order or make a refund until the package has been out there for at least three weeks.

If an order comes back as undeliverable you will be contacted to verify your address. If all is correct a second attempt will be made to ship the package. If an incorrect address (address with any error) was provided said customer will be contacted to pay additional shipping fees to have the package shipped again.

Paying for Your Order
The easiest checkout is PayPal Express. This permits the fastest shipping of your order. To ship to a different address than your PayPal account add a Gift Address to your PayPal account. If you use PayPal and pay with an echeck your order will not be processed until the echeck clears. This usually take 3-4 days. Once cleared the order will be placed with the other orders in the order that it was paid. As stated above our goal is to have the package shipped within four business days. This is four business days from when the echeck has cleared.

In theory you do not have to have a PayPal account to pay for your order with PayPal. It is possible to use your Credit Card through PayPal. Please note that this feature does not always work and when you pay with a Credit Card through PayPal we not receive any of your Credit Card information.

You may also pay using a personal Check or Money Order. Please use the Shopping Cart. All of the sewing patterns are vintage patterns. Therefore it is important that the items you order are immediately removed from inventory and reserved for your order. When using the Shopping Cart, email your order to us by using the "Send Order" button and adding your payment information in the text box labeled "Special Instructions / Comments." Also please make sure that your Check or Money Order has the same name on it that you used to place the order and the Order No.

Orders paid for with US money orders will be placed with the other orders in the order they were paid, not ordered. This should be within four business days of reciept.

All orders paid for with checks will be held for two weeks from the time the check is deposited. After the two weeks the orders will be placed with the other orders in the order they were paid (cleared), not ordered. This should be within four business days of the two week waiting period.

Unpaid orders, will be placed back into inventory after two week have passed.

Contact Information
Email is the preferred contact method. All emails are answered and we will always respond within twenty-four hours.

Jayne Hawk Email: hawk@hawkcrossing.com

To exchange links Email: links@jansjewels.com

Jayne Hawk
Hawk Crossing
6209 Smith Blvd
Oklahoma City, OK 73112

Phone: 405.840.7034

Please be Consistent
Whenever referring to an order please provide the same name that you used when placing the order and provide the date of the order.

Any special requests or instructions concerning your order should be placed in the "Special Instructions / Comments" note section of the Shopping Cart. Please try to avoid putting special notes in the paypal payment. They don't always catch up to the actual orders.

Money Back Guarantee & Sale's Policy
If you are not completely satisfied with the item you receive, Hawk Crossing will refund the purchase price minus a 15% restocking fee and shipping charges.

To receive your refund the item must be returned to Hawk Crossing within ten (10) days of receiving your order. Hawk Crossing must receive the returned item in the same condition as when it was shipped to the customer.

Since many items on the site are either difficult to find or quite possibly one of a kind, it is important to order promptly. In the event that more than one person wants a particular item, the item will go to the first person who places the order. If however, the sale is not completed the second person who placed the order will be notified.

Jayne Hawk
Hawk Crossing



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E-Mail Comments or Questions to Jayne Hawk at hawk@hawkcrossing.com